Jobs for Freshers 2024 – Mphasis Hiring Technical Support Engineer 2024 Apply Now!
About Mphasis:
Join Mphasis as a Technical Support Engineer and embark on a rewarding career journey where you can leverage your technical skills, help clients overcome challenges, and make a meaningful impact. Apply now and take the next step in your career with Mphasis!
Job Overview:
| Company Website: | www.Mphasis.com |
| Job Role: |
Technical Support Engineer |
| Location: | Pune, Bangalore |
| Employee Type: | Full Time, Permanent |
| Experience: | 0 – 1 years |
| Qualification: | Any Graduate |
| Salary: | 3 – 4 (Expected) |
| Valid Through: | 4/04/2024 |
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Job Description:
Role: Technical Support Engineer – Service Desk Location: Pune/Bangalore Who are Mphasis looking for?
- Respond to customer queries via inbound calls, emails, chat, and web tickets within defined SLAs
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions
- Level 1 troubleshooting mainly related to desktop/OS, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase Jobs for Freshers 2024.
- Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
Technical Skills:
- Effective Business Communication
- Strong time management
- Communication in neutral or American accent over phone and grammar skills
- Analytical skills
- Ability to follow process and procedures. Escalate unknown issues or questions without delay
- Prompt response to telephone calls, email, and instant message requests for technical support
- Operating the computer, OS and Knowledge base navigation
- Use of Ticketing tool
- Account Management / Password reset
- Active listening and probing skills
- Level 1 and 1.5 technical troubleshooting
- Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver)
- Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director
- Proficient in MS Office 2013, 2016 and must have knowledge of O365
- Must have worked on Windows 7 and Windows 10 support for laptops and desktops
- Documents, tracks, and monitors new and open Incidents until resolution or proper escalation
- Knowledge of Wyse thin and zero client support, set up and connectivity
- Supporting issues with Printer installations, HP Print and Scan via USB
- Cisco VPN client support
Process Skills:
- Knowledge on Ticketing tools (e.g., Remedy)
- Familiar to the Citrix, AWS environment
- Aware of ITSM Process (Incident management)
- Inbound calls taking
- Talk to End Users through a series of actions, either via phone, email, or chat, until they have solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
- Prioritize and manage several open issues at one time.
- Document technical knowledge in the form of notes and manuals.
- Refer to internal database or external resources to provide accurate tech solutions
Interested candidates can share their CVs to rashmi.siddaraju@mphasis.com and imran.raje@mphasis.com
Why Join Mphasis:
- Opportunity for Growth: Mphasis offers a supportive and inclusive work environment where employees have opportunities for professional growth and career advancement Jobs for Freshers 2024.
- Training and Development: Benefit from comprehensive training programs, learning resources, and certification opportunities to enhance your technical skills and expertise Jobs for Freshers 2024.
- Global Exposure: Work with clients and teams from around the world, gaining exposure to diverse cultures, perspectives, and business environments Jobs for Freshers 2024.
- Cutting-edge Technology: Be part of innovative projects and initiatives leveraging the latest technologies and tools to drive digital transformation and innovation Jobs for Freshers 2024.
- Rewarding Benefits: Enjoy competitive compensation, benefits packages, and opportunities for recognition and rewards based on performance and contributions Jobs for Freshers 2024.
How to Apply for this Job in Mphasis:
To apply for a Technical Support Engineer position at Mphasis, follow these steps:
- Click on Apply Link which is given in below: It redirects you to naukari.com simply click on Apply button, but you can start by visiting the official Mphasis website. Navigate to the “Careers” or “Join Us” section to explore available job opportunities.
Apply Link
- Search for Open Positions: Look for the specific job listing for Technical Support Engineer roles. You may be able to filter the job listings by location, department, or job title to find relevant openings.
- Review Job Description: Click on the job title of the Technical Support Engineer position to access the detailed job description. Read through the responsibilities, qualifications, and requirements to ensure the role aligns with your skills and experience.
- Prepare Your Application Materials: Update your resume/CV to highlight your relevant experience, skills, and qualifications for the Technical Support Engineer role at Mphasis. Tailor your resume/CV to emphasize your technical expertise, customer service skills, and problem-solving abilities Jobs for Freshers 2024.
- Submit Your Application: Follow the instructions provided on the job listing to submit your application. This may involve filling out an online application form and uploading your resume/CV. Ensure all required fields are completed accurately, and double-check for any typos or errors before submitting Jobs for Freshers 2024.
- Complete Assessments (if applicable): Some positions at Mphasis may require candidates to complete assessments or tests as part of the application process. If prompted, complete the assessments within the specified timeframe and to the best of your ability.
- Follow Up: After submitting your application, consider following up with Mphasis’s HR department to confirm receipt and express your interest in the position. You can do this by sending a polite email or making a phone call to the provided contact Jobs for Freshers 2024.
- Prepare for Interviews: If your application is successful, you may be invited for one or more interviews with Mphasis’s hiring team. Prepare for these interviews by researching the company, understanding its culture, and being ready to discuss your qualifications and suitability for the role.
- Wait for a Decision: After the interviews, patiently wait for a decision from Mphasis. This process may take some time, so remain proactive in your job search and continue exploring other opportunities Jobs for Freshers 2024.
- Accept the Offer (if applicable): If you’re offered the Technical Support Engineer position at Mphasis, carefully review the terms of the offer and decide whether to accept. If you accept, you may need to sign an employment contract and complete any necessary paperwork Jobs for Freshers 2024.
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By following these steps, you can successfully apply for a Technical Support Engineer position at Mphasis and potentially secure a rewarding career opportunity with the company.